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1).Please inform us within 15 days with clear photos or video if you receive goods with problem. We can offer discount or full refund or replacement after confirm problem. We bear return half shipping cost in economic shipping way –post. Over 2KG, pls only ship by EMS. In DHL, cargo may be held by customs. And we have to pay high duty.
2).Please inform us within 30 days with clear photos or video if you receive goods with problem. We can offer full refund or replacement after confirm problem. The returned freight charge is on customer, and we could offer 5% of sale price in coupon as compensation.
3).After accept package within 31 days ~ 3 months, if product with problem, can get free maintenance. The returned freight charge is on customer, we bear shipping back cost from us to you.
4).After accept package 3 month~ 12 months, can get free maintenance.Customer bear two ways shipping cost.
5).All accessories will be fully inspected before shipment, and warranty is 3 months.
6).Free gifts don’t get any warranty, if any quality problem within 3 days, can send replacement in next order.
7).Promotion products only offer replacement or maintenance.
8).Artificial damages, include screen dropped or broken, scratches and some other problems incurs by abused, is out of free warranty, customer need to pay freight and repair cost.
And pls send the form to our Repair specialist email box before you send the products back.
Must send application form before send any goods to us for warranty, otherwise, we will reject shipment.

After sale Application Form
 [email protected]
Order no.:
Purchase date:
Received date:
Model No.:
Device S/N:
Return Tracking no.:
Repair/RefundRepair  
[       ]   Refund  [       ]
Problem Description:
Return itemsHost only [       ] Full set include below items [       ] host,battery,charger,data cable,earphone,case, original box, other items
Your address for return repaired phoneReceiver:
Address:
Zip code:
Phone no.:
Below items fill in by our DOBRY
1st check by  technicianReceive status:
Problem:
2nd check by factory
Free warrantyYes[       ]

No [       ]

Non free warranty
Repair cost
Shipping cost
Repaired date
Return customer date
Return customer tracking no.
Note1. Please backup and we will clean all of your data in the device.
2. Follow up our warranty terms.
Follow up by:

 

If you can’t copy the form,you can download from the link below (Pls copy the link to your web browser):

https://www.dobrytech.com/wp-content/uploads/2015/12/after-sale-form.docx